Except as otherwise noted for a particular product promoted on this site, our general Return Policy is as follows:

Return Policy

By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Click here to read our website Terms and Conditions.

Basic Return Policy. There are NO returns on any items purchased through Unified Protection System unless the item is deemed defective. Unless otherwise stated, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.

  • Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
  • The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you.

Returns Must Meet ALL Applicable Criteria. If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Unified Protection System ("UPS"). By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.

Basic Criteria. All returns must include the following:

  • Original packaging.
  • Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
  • Valid Return Merchandise Authorization (RMA).
  • Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
  • The return must be complete and include all accessories.
  • Manufacturer documentation.
  • The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Defective Products. Defective products can only be returned in exchange for the exact same product. Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

UPS in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

FireSale Items FireSale Items cannot be returned to UPS. For all purchases made from FireSale Sellers, you will need to contact the FireSale Seller directly to determine their applicable returns policy and to schedule any allowed returns. All credits, costs and expenses regarding such returns shall be borne by either you or the FireSale Seller.

Clearance Store. Clearance Store products may be returned only when defective. Defective Clearance Store products will be treated in accordance with the Defective Products Returns Policy above.

Opened Software, Media, Books. The following products, if returned opened or in a non-factory sealed box, may only be returned in exchange for the exact same product: Software, Videos, DVDs, and Books.

Deal of the Day. DoD products may be returned only when defective. Defective DoD products will be treated in accordance with the Defective Products Returns Policy above.

This Returns Policy was last modified on: Sept 4, 2010